We don't help you manage customer success.
We run it for you.
An AI system that detects, decides, and executes actions to turn users into activated customers automatically.
14-day free trial · No credit card required
Built for teams using
Segment
PostHog
Mixpanel
Stripe
HubSpot
ResendThe problem
Most SaaS lose 60–80% of users during onboarding
22x
Conversion gap
Users reaching their Aha Moment convert at 67%. Users missing it convert at 3%.
60–80%
Never activate
Of signups never activate. You’re paying to acquire users who leave.
$5,000+
CSM monthly cost
Cost of a junior CSM. Retivo starts at $99.
Capabilities
Everything runs autonomously
Event Tracking
SDK, Segment, PostHog, Mixpanel — events flow in seconds
AI Decisions
Rules + LLM evaluate the best action for each user
Multi-Channel
Email, in-app, webhook, CRM — the AI picks the channel
Trust & Governance
Rollback any action, explain any decision, prove causation with holdout groups
Compounding Intelligence
Memories validate, confidence calibrates, strategies auto-experiment and compound
Vertical Adaptation
Tunes channels, thresholds, and tone for your industry from day one
The loop
An autonomous loop, not a workflow
Observe
Every user event ingested in real time
Decide
AI evaluates the best action for each user
Act
Personalized message sent via the right channel
Measure
Outcome tracked over 7-day attribution window
Learn
Memories validate. Confidence calibrates. Strategies that work compound. Ones that don’t auto-pause.
Continuous
Loop
What we are
Not another SaaS tool
Not a chatbot
An autonomous decision engine that acts without being asked
Not a dashboard
A resolution system that fixes problems, not just displays them
Not a drip campaign tool
Adaptive, contextual interventions — not scheduled sequences
Get started
What happens in your first 10 minutes
01
Connect your data
SDK, Segment, PostHog, or Mixpanel — events flow in seconds
02
AI analyzes your users
Lifecycle stage, activation score, risk level — computed instantly
03
See what Retivo would do
Which users need help, what intervention, what channel, and why
Up to 30%
Users recovered from churn
4min
Setup time, no developer needed
26
Built-in playbook templates
$99/mo
Starting price — 2% of a CSM
Beyond the loop
10 AI agents. Always running.
Stakeholder mapping, QBR generation, revenue forecasting, and proof of resolution — all running behind the scenes. Included in every plan.
Strategic QBR generation
The Strategic Advisor agent auto-generates quarterly business reviews with maturity assessments, benchmarks, and recommendations — ready to share with your customers.
Stakeholder & champion mapping
The Relationship agent tracks stakeholder roles, influence levels, and engagement trends. Know your champions — and detect when they go quiet — before it's too late.
Success plans
Auto-generated success plans with milestones, timelines, and progress tracking. The Onboarding agent builds them on account creation and adjusts as users progress.
Revenue forecasting
Churn risk and expansion signals feed into revenue forecasts. See projected impact before it hits your MRR.
Proof of resolution
Go beyond correlation. Every intervention is quantified with business impact — revenue saved, time-to-value, causal lift — so you can prove ROI to your board.
Decision API
Query Retivo on demand: “What should I do for this user right now?” Get ranked recommendations with confidence scores and reasoning — in real time via REST.
Pricing
Simple, transparent pricing
Starter
For early-stage teams
1,000 tracked users
50 AI decisions/day
3 team members
Growth
For growing SaaS
5,000 tracked users
500 AI decisions/day
10 team members
Scale
For scaling operations
15,000 tracked users
5,000 AI decisions/day
25 team members
Stop watching churn happen. Start resolving it.
14-day free trial · No credit card required