We don't help you manage customer success.
We run it for you.
An AI system that detects, decides, and executes actions to turn users into activated customers automatically.
14-day free trial · No credit card required
Built for teams using
The problem
Most SaaS lose 60–80% of users during onboarding
22x
Conversion gap
Users reaching their Aha Moment convert at 67%. Users missing it convert at 3%.
60–80%
Never activate
Of signups never activate. You’re paying to acquire users who leave.
$5,000+
CSM monthly cost
Cost of a junior CSM. Retivo starts at $99.
Capabilities
Everything runs autonomously
Event Tracking
SDK, Segment, PostHog, Mixpanel — events flow in seconds
AI Decisions
Rules + LLM evaluate the best action for each user
Multi-Channel
Email, in-app, webhook, CRM — the AI picks the channel
Brand Safety
4-stage pipeline validates tone, facts, and diversity
A/B Testing
Matched holdback experiments with auto-conclusion
Agent Memory
Learns preferences per user — gets smarter over time
The loop
An autonomous loop, not a workflow
Observe
Every user event ingested in real time
Decide
AI evaluates the best action for each user
Act
Personalized message sent via the right channel
Measure
Outcome tracked over 7-day attribution window
Learn
Strategies that work get stronger. Ones that don’t get paused.
Continuous
Loop
What we are
Not another SaaS tool
Not a chatbot
An autonomous decision engine that acts without being asked
Not a dashboard
A resolution system that fixes problems, not just displays them
Not a drip campaign tool
Adaptive, contextual interventions — not scheduled sequences
Get started
What happens in your first 10 minutes
01
Connect your data
SDK, Segment, PostHog, or Mixpanel — events flow in seconds
02
AI analyzes your users
Lifecycle stage, activation score, risk level — computed instantly
03
See what Retivo would do
Which users need help, what intervention, what channel, and why
15–30%
Users recovered from churn
4min
Setup time, no developer needed
12
Built-in playbook templates
$99/mo
Starting price — 2% of a CSM
Pricing
Simple, transparent pricing
Starter
For early-stage teams
1,000 tracked users
50 AI decisions/day
3 team members
Growth
For growing SaaS
5,000 tracked users
500 AI decisions/day
10 team members
Scale
For scaling operations
15,000 tracked users
5,000 AI decisions/day
25 team members
Stop watching churn happen. Start resolving it.
14-day free trial · No credit card required