Built for teams shipping product, not managing campaigns.
Early-Stage SaaS
You built the product. Users sign up. But you’re too busy building to chase every inactive user.
How they use Retivo
Starter plan, chat-first setup in 4 minutes, semi-auto approval mode. Playbooks: Onboarding Guide + Stalled Onboarding + At-Risk Recovery.
The outcome
Replace the spreadsheet of users you meant to email. $99/mo vs. the $5,000+ CSM you can’t afford yet.
Product-Led Growth
You have the top of funnel. The leak is in the middle — trial users who never reach the Aha Moment.
How they use Retivo
Growth plan, Segment or PostHog integration, full-auto mode, A/B testing active. Select “Product-Led SaaS” as your vertical — Retivo auto-tunes to favor in-app nudges over email, shortens cooldowns, and focuses on activation-first strategies.
The outcome
Turn your free trial into a conversion engine. Every user gets a personalized path to activation, tuned for PLG behavior patterns.
Developer Tools
Your users are developers. They signed up, got an API key, and disappeared. Generic ‘getting started’ emails get ignored.
How they use Retivo
SDK integration, webhook channel, custom milestones (API key created → first call → first success → production traffic). Select “Developer Tools” vertical — Retivo auto-switches to in-app documentation links, API usage signals as engagement proxies, and zero marketing fluff.
The outcome
Developer-grade interventions. No fluff, no ‘just checking in’ emails. Contextual help at the exact point of friction.
SaaS + Loyalty Platform
Your loyalty program runs on autopilot — same points for everyone, same triggers, same timing. Users who are about to churn get the same reward as power users. The loyalty tool has no idea who actually needs incentivizing.
How they use Retivo
Connect Smile.io, LoyaltyLion, or any loyalty platform in Settings. Retivo watches every user signal and dispatches the right reward at the right moment — points for re-engagement, tier upgrades for power users, targeted offers for at-risk accounts.
The outcome
Loyalty program with AI timing. Rewards land when they matter, not on a schedule. Better redemption rates because every incentive is contextual.
Platform Embedding Retivo
Your customers ask "who should get this reward?" and "when is the right time?" You show them dashboards and rules builders. But rules are static, timing is guesswork, and every customer configures it differently.
How they use Retivo
Embed Retivo via the Partner API. Provision a tenant per customer. Your platform registers its action types once — Retivo dispatches intelligently to each customer. Cross-customer learning means your platform gets smarter for every merchant simultaneously.
The outcome
"AI-powered intelligence" becomes a real feature you sell, not a marketing claim. Your platform decides what and when, automatically. No competitor starting from zero can replicate your compounding data advantage.
Adapts to your industry
Select your vertical during setup. Retivo tunes everything automatically.
Channels, cooldown periods, confidence thresholds, messaging tone, and escalation behavior all adjust based on your industry's user patterns.
Product-Led SaaS
In-app nudges, shorter cooldowns, activation-focused
Sales-Led SaaS
CSM escalation, longer sequences, white-glove approach
E-Commerce
Purchase-cycle timing, email-first, discount-driven winback
Fintech
Higher confidence thresholds, compliance-aware messaging
Developer Tools
In-app documentation links, API usage signals, no marketing fluff
EdTech
Learning milestone tracking, engagement patterns
HealthTech
Sensitive messaging, regulatory constraints
Marketplace
Two-sided engagement, supply and demand signals