Built for teams shipping product, not managing campaigns.

5–15 person team, pre-seed to Seed, no CS hire yet

Early-Stage SaaS

You built the product. Users sign up. But you’re too busy building to chase every inactive user.

How they use Retivo

Starter plan, chat-first setup in 4 minutes, semi-auto approval mode. Playbooks: Onboarding Guide + Stalled Onboarding + At-Risk Recovery.

The outcome

Replace the spreadsheet of users you meant to email. $99/mo vs. the $5,000+ CSM you can’t afford yet.

15–30 person team, Series A, free-to-paid conversion is the metric

You have the top of funnel. The leak is in the middle — trial users who never reach the Aha Moment.

How they use Retivo

Growth plan, Segment or PostHog integration, full-auto mode, A/B testing active. All onboarding + Feature Discovery + Plan Limit Approaching.

The outcome

Turn your free trial into a conversion engine. Every user gets a personalized path to activation.

API-first product, technical users who don’t read onboarding emails

Your users are developers. They signed up, got an API key, and disappeared. Generic ‘getting started’ emails get ignored.

How they use Retivo

SDK integration, webhook channel, custom milestones (API key created → first call → first success → production traffic). Tone: technical, concise.

The outcome

Developer-grade interventions. No fluff, no ‘just checking in’ emails. Contextual help at the exact point of friction.