Embed AI customer success
in your platform
Your platform handles execution — rewards, campaigns, gamification. Retivo provides the intelligence: who needs what, when, and why. Offer your customers something no competitor can match.
Who partners with Retivo?
Any platform that touches customer engagement can add AI intelligence.
Loyalty & Rewards Platforms
Smile.io, LoyaltyLion, Yotpo, Rivo
Your platform manages points, tiers, and rewards. Retivo tells your system exactly when to grant points, upgrade tiers, or trigger rewards — based on real-time user behavior, not batch rules.
Your customers see higher reward redemption rates because actions happen at the right moment — not on a schedule.
Gamification Engines
Gameball, custom platforms
Your platform handles badges, challenges, and leaderboards. Retivo identifies which users need a nudge, which are about to churn, and which deserve celebration — then dispatches the right gamification action.
Your customers retain more users because gamification triggers are data-driven, not time-based.
Engagement & Messaging
Customer.io, custom platforms
Your platform sends emails, push notifications, and in-app messages. Retivo provides the intelligence: who to contact, when, what channel, and what tone — so your customers stop guessing.
Your customers get an AI-powered engagement layer without building their own decision engine.
E-commerce & Commerce Tools
Shopify apps, subscription platforms
Your platform powers storefronts and subscriptions. Retivo monitors buyer behavior, predicts churn, and triggers retention actions through your existing tools — discounts, win-back emails, loyalty nudges.
Your merchants reduce churn and increase LTV without hiring a customer success team.
How it works
Apply for the partner program
Tell us about your platform and customer base. We'll set up your partner account with white-label configuration and dedicated support.
Integrate once, deploy everywhere
Use the Partner API to provision isolated tenants for each of your customers. Share your pre-configured integrations so they get instant value — no setup required on their end.
Monitor from one dashboard
See aggregate performance across all your customers: total users, interventions delivered, positive outcome rates, and revenue impact. Drill into any customer for details.
Revenue grows with usage
Charge your customers for AI-powered engagement as a premium tier. You set the pricing, Retivo provides the intelligence. The more customers you onboard, the smarter the system gets.
What partners get
Partner API & SDK
Provision customer tenants, share integrations, and query analytics programmatically. Full TypeScript SDK with Partner methods included.
White-label ready
Your brand, your pricing, your customer relationship. Retivo runs invisibly behind your platform. Customers interact with your product, not ours.
Per-customer isolation
Every customer gets a fully isolated tenant — their own users, playbooks, interventions, and data. No data leaks, no cross-contamination.
Tenant switcher
View any customer's dashboard as if you were them. Set up playbooks, review interventions, configure brand context — all from your partner account.
Aggregate analytics
See total users, interventions, outcome rates, and MAU utilization across your entire customer base. Identify top performers and struggling accounts.
Shared integrations
Configure your platform integration once, share it to all customers automatically. New customers get pre-configured action types and event mappings on day one.
Partner pricing
Three models — pick what fits your business.
Embed & resell
Include Retivo as a premium tier in your product. Charge your customers $50-200/mo for "AI-powered engagement" and pocket the margin above your Retivo cost.
Value-based
Pay per tracked user or per decision across your customer base. Volume discounts apply — the more customers you onboard, the lower your per-unit cost.
Revenue share
For referral partners: send us customers, earn 15-20% recurring revenue share. No integration required — just a referral link and a commission.
Technical integration
Partner API
POST /partners/customers— Provision isolated tenantPOST /partners/integrations— Register your platformPOST /partners/integrations/:id/share— Share to customersGET /partners/aggregate-stats— Cross-customer analytics
Server SDK
import { RetivoServer } from "@retivo/sdk/server"
const retivo = new RetivoServer({ apiKey: "rt_live_..." })
// Provision a customer
const customer = await retivo.provisionCustomer({
name: "Merchant ABC",
slug: "merchant-abc",
plan_tier: "growth",
})
// Share your integration
await retivo.shareIntegration(
integrationId,
customer.tenant_id
)Ready to add AI intelligence to your platform?
Partners on the Scale plan can provision up to 50 customer tenants. Custom plans offer unlimited tenants with dedicated infrastructure.